What We Collect and Why We Collect It
When you create an account, we collect your name, email address, phone number, and the payment method you link — whether that is bKash, Nagad, or Rocket. We use this to verify your identity, process your deposits and withdrawals, and keep your account secure. Payment transaction
-
1
records — including wallet numbers and transfer references from Rocket or Nagad — are stored to resolve disputes and meet our internal audit requirements. We also collect device identifiers, browser type, and IP address each time you log in. This helps us detect unusual access patterns
-
2
on your account. We do not sell your personal data to third parties. Data shared with payment processors like bKash is limited strictly to what those processors need to complete a transaction. If you are accessing the platform from Bangladesh, your data rights and our obligations
-
3
depend on applicable local law and eligible regions — we cannot make absolute legal guarantees across all jurisdictions. Retention periods vary by data type: account credentials are held while your account remains active; transaction logs are kept for the period required by our internal compliance procedures.
-
4
You can request a copy of your data or ask us to correct inaccurate records at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.